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Learn how to see merchant portal customer reviews, improve your doordash merchant lifetime rating, and respond to customer reviews. You can encourage customer feedback by claiming your business listings online, encouraging online reviews, and monitoring insights on the doordash merchant portal. Keeping your customers coming back for more is now easier than ever with doordash store loyalty, a customizable rewards program designed to help you increase sales and order frequency.
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Based on a 2022 pilot of 450+ stores, on average, customers order 7% more often from stores with store loyalty. Ensuring your store hours, restaurant menu, and food prep time are accurate can help prevent cancelled orders and keep food temperature as it should be upon arrival. You can increase your score by completing actions on the list of recommendations specific to your store. Increasing your score matters because it means your store will be better set up to perform at full potential, which can mean growing your sales and having access to doordash customers.
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After every delivery, doordash customers have the opportunity to rate their service. Customers are asked two questions: Customers can answer each question by rating both on a five star scale. Is the question that determines your customer rating. Your rating is the average of those cu.